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We provide discreet packaging with no SVAKOM branding or mention of the contents inside.
Our preferred courier is Fastway. As soon as payment is received and your order is processed it will take between 2-5 business days to arrive.
You will be able to track your parcel via the link sent in the confirmation email.

Free shipping on orders above R750.00
Flat rate of R100.00

One Year Replacement Warranty

The 1-year product replacement warranty starts from the date of purchase. If there is any issue during this period, you can claim and receive one free replacement. Please note that the warranty includes the problems caused by material flaws, manufacturing flaws, and the parts that influence normal functioning. Damages caused by improper operation, overused abrasion, electrical surges and disassembling the product are excluded from our warranty terms.

Only SVAKOM products purchased directly from us and our Authorized Distributors are covered by our replacement warranty policy.

Shipping and handling fees apply.

How to register a product to claim warranty?

To ensure your own legal interest, we suggest you visit SVAKOM official website for registration after receiving the product.
Here are the specific steps for warranty registration:
1. Go to www.svakom.net to Sign Up for a SVAKOM account, if you already have an account, you need to Log In first.
2. Go to “My Account”, find “Register My Product” on the left side of the screen.
3. Select the product name; enter the Serial Number, which you can find on the warranty card; and enter the date of purchase. The date should be the same as written on the invoice provided by the seller.
4. After filling in all the information, click “Register” to complete the process.
How to claim for a replacement?

mySVAKOM.co.za official website product

If you purchased your product directly from the mySVAKOM.co.za official website, here are the steps for claiming a replacement:
Please contact hello@mysvakom.co.za for assistance, and include your proof of purchase, online order number or offline receipts, and pictures or videos of the defects.

If you purchased a product from our Retailers

If you bought the product from one of our retailers, please contact them for a replacement. Here are the steps that you need to follow in this case:
1. Contact the seller and state the issue you are facing, and send back the product (including the package, invoice, charging cable, manual, ) to the seller.
2. The seller will test the product to check if it’s defective as described. If they find it defective, they will send a brand new product to you. Please provide your name, address, e-mail id, and mobile number to receive the replacement as soon as possible.